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Privacy Policy

How we collect, use, and protect your information

Introduction

At LumberJack's Hatchet Throwing, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.

Information We Collect

We may collect several different types of information for various purposes to provide and improve our service to you:

  • Personal Information: Name, email address, phone number, and other contact details you provide when making reservations, signing waivers, or contacting us.
  • Booking Information: Details about your reservations, including date, time, number of participants, and payment information.
  • Usage Data: Information on how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
  • Marketing Preferences: Your preferences in receiving marketing communications from us.

Tracking Technologies and Cookies

LumberJack's Hatchet Throwing uses various tracking technologies to collect and store information when you visit our website. These technologies help us analyze traffic patterns, determine the popularity of certain content, remember your preferences, and provide you with a more personalized experience.

Types of Tracking Technologies We Use

Google Analytics (G-BGF0LB9W8M)

  • Purpose: We use Google Analytics to understand how visitors interact with our website, improve our services, and enhance user experience.
  • Data Collected: Page views, session duration, pages per session, bounce rate, traffic sources, user location (country, region, city), device information (type, operating system, browser), and user behavior.
  • Data Sharing: This data is shared with Google in accordance with their privacy policy.
  • More Information: Google Analytics Privacy Policy

Meta Pixel (Facebook Pixel)

  • Purpose: We use Meta Pixel to measure the effectiveness of our advertising, understand actions you take on our website, and deliver targeted advertisements.
  • Data Collected: Pages visited, actions taken on our website, browser information, IP address, and device identifiers.
  • Data Sharing: This data is shared with Meta (Facebook) in accordance with their privacy policy.
  • More Information: Meta Privacy Policy

Vercel Analytics

  • Purpose: We use Vercel Analytics to monitor website performance, track usage patterns, and improve user experience.
  • Data Collected: Page views, referral sources, device information, and general usage patterns. Vercel Analytics is privacy-focused and does not use cookies to track users across different websites.
  • Data Sharing: This data is shared with Vercel in accordance with their privacy policy.
  • More Information: Vercel Privacy Policy

Crisp Chat

  • Purpose: We use Crisp to provide customer support through live chat functionality on our website.
  • Data Collected: Chat conversations, contact information you voluntarily provide during chats, and basic device information to ensure proper functionality.
  • Data Sharing: This data is shared with Crisp in accordance with their privacy policy.
  • More Information: Crisp Privacy Policy

Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner that allows you to choose which types of cookies you accept:

  • Essential Only: Only cookies necessary for the website to function will be used. Analytics and marketing cookies will be disabled.
  • Accept All: All cookies, including analytics and marketing cookies, will be enabled.

Managing Your Cookie Preferences

You can manage your cookie preferences in several ways:

  • Through our cookie consent banner when you first visit the site
  • By clearing your browser cookies and revisiting our site to reset your preferences
  • Through your browser settings to block or delete cookies

Please note that disabling certain cookies may impact the functionality and features of our website.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and services
  • Process and manage your bookings and payments
  • Improve, personalize, and expand our website and services
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you about promotions, upcoming events, and other news
  • Send you emails and other communications
  • Find and prevent fraud
  • For compliance with legal obligations

Third-Party Services

We may use third-party service providers to help us operate our website, process payments, or administer activities on our behalf. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our booking system is powered by RKD, which has its own privacy policy governing the information collected through their platform.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last Updated: April 6, 2025